These Terms and Conditions set out the basis on which Man And A Van Kingston provides moving, loading, delivery, and related transport services to customers within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before you proceed. They are intended to create clarity around the service we provide, the responsibilities of both parties, and the standards that apply to each man and van Kingston booking.

For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” mean the customer, hirer, sender, or any person acting on behalf of the customer. These terms apply to all domestic and commercial jobs, including single-item transport, furniture moves, collection and delivery work, and similar assignments arranged through our man and van service. If any separate written agreement is made, it will apply only where it does not conflict with these terms.

We aim to provide a reliable and professional service at all times. However, the nature of transport work means that delays, access issues, weather conditions, traffic, parking restrictions, and other factors may affect performance. These terms explain how bookings are formed, how payments are handled, what happens if plans change, and how liability is limited where permitted by law. Nothing in these terms is intended to exclude or limit any rights that cannot legally be excluded under UK law.

1. Booking Process

Bookings for Man And A Van Kingston may be made by phone, email, online request, or any other method we make available. A booking is not confirmed until we have accepted the job and provided a final or estimated quotation, together with the agreed date, time window, service details, and any special conditions. We may ask for photographs, item lists, dimensions, floor access information, or parking details before confirming the booking. This helps us assess vehicle size, labour requirements, and any equipment needed for the job.

When you request a quote, you must provide accurate and complete information. This includes the nature of the items, the pickup and delivery locations, number of floors, lift access, fragile goods, heavy objects, and any known restrictions such as narrow entrances or limited parking. If the information you provide is incomplete or inaccurate, the price, crew size, vehicle type, or schedule may need to change. Any changes made because of incorrect information may result in additional charges.

We reserve the right to decline or cancel a booking if the job appears unsafe, unlawful, impractical, or materially different from the information originally supplied. If you require a specific arrival time, we will do our best to meet it, but time slots are estimates unless expressly stated otherwise. Where a fixed time is critical, you must notify us in advance so we can confirm whether this can be accommodated. The customer remains responsible for ensuring that goods are ready for loading at the agreed time.

2. Your Responsibilities

You must ensure that all items are properly prepared for transport unless we have agreed in writing to pack, dismantle, or secure them on your behalf. This includes removing loose contents from drawers, emptying fragile items, protecting valuables, and notifying us of any items that need special handling. You are responsible for ensuring that the items to be moved are lawful to transport and do not include prohibited, dangerous, or undisclosed hazardous substances.

You must ensure safe access at both collection and delivery points. This includes arranging parking where necessary, providing entry instructions, and making sure someone is present if required. If access is delayed, restricted, or unsafe, additional waiting time charges or abortive journey costs may apply. You should also inform us in advance of any items requiring two-person lifting, special lifting techniques, or protective materials.

All goods should be suitably packaged for transit unless our quotation expressly includes packing services. We are not responsible for damage to poorly packed, inadequately protected, or unstable items, except where damage is caused directly by our negligence. You should also keep any necessary documents, keys, or codes available to support a smooth handover. If you ask us to act on your instructions without being present, you accept responsibility for the accuracy of those instructions and any resulting consequences.

Charges for man and van Kingston services are usually based on one or more of the following: hourly rates, fixed-price quotations, mileage, labour time, vehicle size, waiting time, congestion or parking costs, and any additional equipment or assistants required. Unless otherwise agreed, all prices are quoted exclusive of VAT where VAT applies. We will clearly explain whether the quotation is fixed or estimated. A fixed quote applies only to the stated job and assumes that the details provided by you are correct and complete.

Payment terms will be confirmed at the time of booking. We may require a deposit or full advance payment for certain jobs, especially where vehicle allocation, long-distance travel, storage, or specialist handling is involved. Unless we agree otherwise, payment is due immediately upon completion of the service and before unloading may be completed or goods released. We accept payment by the methods stated at the time of booking. Late payment may result in administrative charges, interest permitted by law, and suspension of future bookings.

Where unforeseen circumstances increase the time or resources needed to complete the job, we may charge for additional labour, vehicle time, second-person assistance, or re-routing. Examples include failed access, extended waiting, additional stops, extra stairs, unlisted items, or a change in the volume of goods. If the scope of work changes significantly, we will explain the revised charge before proceeding where reasonably possible. You agree to settle any undisputed additional amount promptly.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the type of job, distance, crew size, and whether the booking is fixed, same-day, or subject to external arrangements. If you cancel after we have started preparing for the job, or if we arrive and are unable to complete the work because of your actions or omissions, a cancellation or abortive journey charge may apply.

If you need to change the date, time, address, or scope of the service, you must tell us as soon as possible. We will try to accommodate reasonable changes, but we cannot guarantee availability. If a rescheduled booking requires a different vehicle, additional labour, or longer travel time, the price may be adjusted. Where we have already incurred costs, including route planning, staff allocation, or fuel, those costs may be included in any cancellation or rescheduling charge.

We may also need to delay, suspend, or cancel a booking because of circumstances beyond our control, including severe weather, road closures, accidents, traffic disruption, vehicle breakdown, illness, unsafe access, or legal restrictions. If this happens, we will use reasonable efforts to contact you and offer a new time or date. We will not be liable for losses resulting from such events except where liability cannot lawfully be excluded. Man and van Kingston services are provided on the basis that reasonable flexibility may be required in exceptional circumstances.

5. Liability and Insurance

We will carry out our work with reasonable care and skill. However, our liability is limited to losses that are foreseeable and directly caused by our negligence or breach of contract. We do not accept responsibility for indirect loss, loss of profit, business interruption, emotional distress, or any consequential loss, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

Where goods are damaged or lost while in our care, you must notify us as soon as reasonably possible and provide reasonable evidence of the claim. Our liability, where established, will normally be limited to repair, replacement, or reasonable compensation up to the value of the affected item, subject to any applicable insurance terms and the nature of the loss. We are not liable for pre-existing damage, wear and tear, items that were inadequately packed, or damage caused by inherent defects in the goods.

You are responsible for ensuring that high-value, irreplaceable, sentimental, or specialist items are declared before the booking is confirmed. We may decline to transport certain goods or may require additional protection or separate insurance arrangements. We are not responsible for the contents of boxes, containers, or packages that were sealed by you unless loss or damage is caused by our proven negligence. Any claim must be made promptly and supported by photographs, inventories, purchase evidence, or other reasonable documentation.

Where our man and van service includes waste removal, clearance, or disposal, both parties must comply with applicable UK waste laws, including rules relating to lawful transfer, storage, transport, and disposal. Waste must be described accurately before collection. You must not present mixed waste as recyclable waste, household rubbish as reusable items, or hazardous waste as ordinary waste. We may refuse to collect any load that appears unlawful, unsafe, or incorrectly described.

We will only remove waste that is permitted by law and by our operating arrangements. Prohibited or restricted items may include asbestos, chemicals, solvents, pressurised containers, gas cylinders, clinical waste, oil, paint, contaminated materials, and other hazardous substances unless a separate lawful arrangement has been made in advance. You remain responsible for disclosing any item that may require specialist handling or disposal. If undeclared prohibited waste is discovered, we may stop the job and charge for time, travel, and any necessary safeguarding measures.

Where waste is collected by us for disposal, you agree that the transfer documentation, declaration, or description you provide is accurate. If you are the producer of the waste, you may have legal responsibilities in relation to correct classification and duty of care. We will act in accordance with applicable waste regulations and may retain evidence of lawful transfer or disposal where required. Illegal dumping, fly-tipping, or disposal of waste in breach of law will not be tolerated.

7. Storage, Subcontracting, and Third Parties

If storage, temporary holding, or onward transport is included, the terms may be subject to additional conditions and may require separate confirmation. Goods placed in storage may need to be inventoried, labelled, and secured. We are not responsible for delays caused by third-party sites, operators, or facilities beyond our direct control, provided we have acted with reasonable care in selecting and instructing them where applicable.

We may use subcontractors, agents, or other suitably qualified personnel to provide all or part of the service. If we do so, we remain responsible for the standard of service we contract to provide, subject to these terms and any limitations permitted by law. Any subcontractor acting on our behalf must be treated with the same respect and cooperation as our own team members. You must not instruct third parties to interfere with the job or alter agreed instructions without our agreement.

Any property left behind after the job should be reported promptly. We will make reasonable efforts to recover or return items where possible, but this may involve additional charges for travel, labour, packaging, or postage. Uncollected items may be disposed of, stored, or otherwise handled in accordance with applicable law if not claimed within a reasonable period. We may also charge for the safekeeping of items that are left in our vehicle or at a holding location due to your instructions or failure to accept delivery.

8. General Legal Terms

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in force. No waiver by us of any breach or right shall operate as a waiver of any later breach or right. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term unless expressly stated otherwise. Any reference to a statute or regulation includes any amendment, replacement, or re-enactment of it.

We may update these terms from time to time to reflect changes in law, service structure, or operational practice. The version in force at the time of your booking will apply unless a change is required by law. By continuing to use our man and van Kingston services, you acknowledge that you have read, understood, and agreed to the terms that apply to your booking. If you do not accept these terms, you should not proceed with a booking.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, including formation, performance, interpretation, or termination of the contract, shall be subject to the exclusive jurisdiction of the courts of England and Wales. This applies whether the booking relates to a household move, commercial delivery, waste removal, or another transport task carried out under our man and van Kingston service.