Terms and Conditions
Man and a Van Kingston Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Kingston provides removal and associated services to domestic and commercial customers. By making a booking, you agree that these Terms and Conditions will apply to all services we carry out for you, unless agreed otherwise in writing. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "We", "us" and "our" refer to Man and a Van Kingston as the service provider.
1.2 "You" and "your" refer to the customer who makes a booking with us and any person on whose behalf the booking is made.
1.3 "Services" means any man and van, removal, relocation, loading, unloading, packing, unpacking, or related services we provide.
1.4 "Goods" means the items, property, or belongings that we move, handle, or store in the course of providing the services.
1.5 "Service area" refers to the general area in which we operate, including Kingston and surrounding locations in the United Kingdom.
2. Booking Process
2.1 You may request a quote and make a booking by contacting us through our approved communication methods. A booking is only confirmed when you receive explicit confirmation from us that your booking is accepted, together with the agreed date, time, and charges.
2.2 When making a booking, you must provide accurate and complete information, including but not limited to:
(a) The collection and delivery addresses.
(b) The nature, quantity, and approximate value of the goods.
(c) Details of any large, heavy, fragile, or high-value items.
(d) Information about access, such as floor levels, lifts, stairs, parking restrictions, and distance from the vehicle to the property.
2.3 We reserve the right to revise or withdraw a quote if:
(a) The information you provided is incomplete, inaccurate, or has changed.
(b) There are unforeseen difficulties in access, loading, or delivery.
(c) Additional services are requested or required on the day.
2.4 Any estimated time slots provided are subject to traffic and other operational conditions in and around the service area. We will use reasonable efforts to arrive on time but cannot guarantee exact arrival or completion times.
3. Services Provided
3.1 We will provide man and van and removal services with reasonable care and skill.
3.2 Unless specifically agreed in writing, our services do not include:
(a) Disconnection or reconnection of appliances.
(b) Dismantling or reassembly of furniture or fittings.
(c) Removal of fixed floor coverings or fixtures.
(d) Packing or unpacking of goods.
3.3 Where we agree to provide any of the additional services listed in clause 3.2, these may be subject to additional charges and separate terms.
3.4 We are not responsible for securing parking or permits. You are responsible for ensuring adequate parking is available as close as reasonably possible to the property. Any parking charges, penalty charge notices, or fines incurred as a result of instructions or arrangements made by you will be added to your final bill.
4. Customer Responsibilities
4.1 You are responsible for:
(a) Ensuring that all goods are suitably packed and protected for transport, unless we have agreed to provide packing services.
(b) Being present, or arranging for an authorised representative to be present, at the collection and delivery addresses throughout the service.
(c) Checking that nothing has been left behind before our vehicle departs.
(d) Ensuring access is safe and reasonable at both collection and delivery locations.
4.2 You must not ask our staff to carry out any activity that is unsafe, illegal, or outside the scope of normal removal work.
4.3 You must notify us in advance if any item requires specialist handling, equipment, or additional manpower due to size, weight, or fragility.
5. Charges and Payments
5.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as confirmed in your booking.
5.2 The quoted price is based on the information you provide. If the work takes longer because of circumstances beyond our control or because of inaccurate information, we may charge for the additional time at our standard rates.
5.3 Unless otherwise agreed, payment is due in full on completion of the services on the day of the move. We may require a deposit at the time of booking. Any deposit will be deducted from the final amount payable.
5.4 We reserve the right to refuse to start or continue the services if full payment, including any previously agreed deposit, has not been made.
5.5 If payment is not received when due, we may charge interest on the outstanding amount at a reasonable commercial rate until payment is made in full.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
6.2 We may apply the following cancellation charges, based on the notice you give before the agreed start time:
(a) More than 72 hours: no cancellation fee, and any deposit may be refunded or transferred, at our discretion.
(b) Between 24 and 72 hours: up to 50 percent of the agreed charge may be payable or retained from any deposit.
(c) Less than 24 hours or on the day of service: up to 100 percent of the agreed charge may be payable or retained from any deposit.
6.3 If you wish to change the date, time, or scope of the work, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised charges.
6.4 We reserve the right to cancel or postpone a booking due to circumstances beyond our control, including severe weather, road closures, accidents, vehicle breakdown, staff illness, or other operational issues. In such cases, we will offer to reschedule the service at the earliest convenient time. Our liability will be limited to a refund of any deposit paid, and we will not be responsible for any additional costs you may incur.
7. Goods We Do Not Carry
7.1 We do not carry, and you must not include in your goods, any items that are unsafe, illegal, or unsuitable for transport in a removal vehicle, including but not limited to:
(a) Explosives, firearms, weapons, or ammunition.
(b) Flammable, corrosive, or hazardous materials, including gas cylinders, paints, solvents, and chemicals.
(c) Perishable goods, frozen food, or items requiring constant refrigeration.
(d) Cash, bonds, jewellery, precious metals, or other high-value items.
(e) Important documents such as passports, legal documents, or financial records.
7.2 If such items are transported without our knowledge, we accept no liability for loss, damage, or consequences arising from their transport. You will be responsible for any loss, damage, or claims we suffer as a result.
8. Liability for Loss or Damage
8.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this clause.
8.2 We will not be liable for loss or damage arising from:
(a) Insufficient or improper packing by you or a third party.
(b) Normal wear and tear, or deterioration arising from the nature of the goods.
(c) Climatic or atmospheric conditions such as damp, mould, or temperature changes.
(d) Pre-existing damage, defects, or instability in furniture, appliances, or other items.
(e) Handling of items you have previously instructed us not to handle, or items carried against our advice.
8.3 We will not be liable for indirect or consequential losses, including loss of profit, loss of income, or loss of opportunity, arising from delay, loss, or damage to goods.
8.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable limit per job, which may be further detailed in your booking confirmation. If you require a higher level of cover, you must notify us before the booking so that we can discuss possible arrangements.
8.5 If we are liable for loss or damage to goods, we may choose to repair the item, replace it with a similar item, or pay the reasonable cost of repair or replacement, taking into account age, condition, and depreciation.
9. Time Limits for Claims
9.1 You must inspect your goods as soon as reasonably possible on delivery.
9.2 Any visible loss or damage must be reported to us before our staff leave the delivery address, or as soon as reasonably practical thereafter.
9.3 Any claim for loss or damage must be submitted to us in writing within seven days of the date of the service. We may decline to consider claims made outside this period, unless you can show that it was not reasonably possible to notify us within this time.
10. Waste Removal and Regulations
10.1 We operate in accordance with applicable UK waste regulations. We are not a general waste disposal company and will not remove household rubbish or construction waste unless this has been expressly agreed as part of the booking and is compliant with relevant regulations.
10.2 Where we agree to remove waste or unwanted items, it is your responsibility to ensure that such items are suitable for lawful disposal and that no hazardous or prohibited waste is included.
10.3 We reserve the right to refuse to take any items that we believe may breach waste regulations, pose a health or safety risk, or require a specialist licensed carrier.
10.4 You are responsible for any fines, penalties, or costs arising from incorrect information you provide about the nature of any waste or items for disposal.
11. Access, Parking and Delays
11.1 You must ensure that our vehicle can lawfully and safely park as close as reasonably practicable to the property for loading and unloading.
11.2 If we are delayed or prevented from carrying out the services because of inadequate access, parking restrictions, or other issues at the property, we may charge for waiting time or additional time required to complete the work.
11.3 We are not liable for delays caused by traffic conditions, road closures, or other circumstances beyond our control. We will, however, use reasonable efforts to minimise any delay and keep you informed where possible.
12. Health and Safety
12.1 We reserve the right to refuse to undertake any work that, in our reasonable opinion, would put our staff, you, or any third party at risk of injury or breach of health and safety laws.
12.2 You must ensure that all walkways, staircases, and access routes are clear, safe, and adequately lit at both collection and delivery addresses.
13. Data Protection and Privacy
13.1 We will collect and process personal information only to the extent necessary to provide our services, manage bookings, and comply with our legal obligations.
13.2 Your personal information will be handled in accordance with applicable UK data protection laws. We will not sell or disclose your information to third parties, except where required for the performance of the services or where we are legally compelled to do so.
14. Complaints
14.1 If you are unhappy with any aspect of our services, you should raise the issue with our staff on the day, if possible, so that we can attempt to resolve it immediately.
14.2 If the matter is not resolved, you may submit a written complaint providing full details. We will investigate and aim to respond within a reasonable period of time.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
By confirming a booking with Man and a Van Kingston, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
